The new regulations stipulate that two categories of documents should be contained within the packs. The first category is defined as "required"; the second category is designated "authorised".
The "required" documents MUST be available in the pack when stipulated; the "authorised" documents need only be included at the discretion of the seller.
In the event of any essential items being unavailable for inclusion in the pack, the reasons for this must be fully explained in the index. The seller must also guarantee to produce any missing documents regarding leasehold, commonhold or search information as a matter of urgency. Except in exceptional circumstances, this should be deemed within 28 days. However, in the event of the seller being unable to produce the documents within the stipulated period of the 28 days, proof must be provided as to why they have not been produced and assurances validated that requests and inquiries in regard to obtaining them have been vigorously attempted.
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